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Based on 172 reviews
78%
(135)
17%
(29)
3%
(6)
1%
(2)
1%
(1)
Very bad experience
I followed directions to cancel my subscription, but was sent diapers anyway. Then had a very bad customer service experience attempting to deal with the diapers and get a refund - no accountability on the company's side for their mistake. (Also as I was trying to fill out this form it kept switching to a 5 star rating making it very difficult to submit this review)
Great service
These diapers do the trick, are environmentally friendly and affordable!
Good but not great
I like the these diapers are “non-toxic”. The odor control isn’t too good but it works. Leaks are at a minimum! The biggest issue I have is that there is always a sticky residue left on baby’s bottom from the diaper and it’s hard to get off.
Most Reliable Diaper
I’ve used Boo diapers for both of my kids (3yo and 9m). For my second, I tried another brand for one month (she kept getting a rash so I just wanted to rule out Boo diapers). Turns out it wasn’t the diapers but it was the worst month for us - we had a blowout with these new very popular diapers (starts with a C) every single day. I quickly switched back to Boo and we have never had a blowout, rash or any issues ever again. My toddler is now potty trained but my 9m old continues to use Boo to this day. Highly recommend to anyone who is looking for an environmentally friendly diaper that’s also good for their baby.
Misleading Product Description - Not Totally Chlorine Free
Website says there is "no chlorine" in the diapers. Emailed to ask and they are elemental chlorine free, not totally chlorine free. I ordered before I asked sadly. My son has really sensitive skin and eczema, and we need totally chlorine free diapers for him, otherwise his skin flares up badly. I emailed them and brought this to their attention. They didn't offer a refund. It was my mistake for ordering before asking but I think they should be far more transparent.
Hi there Tori,
On behalf of team boo I apologize that you had a negative experience! Your feedback is taken seriously, and I confirmed that a refund was processed for your order. In addition, I have ensured that 'ECF' is clearly stated on site. If you have any further concerns, please don't hesitate to reach out to us.
Warmly,
boo Customer Care
Sticky
I've loved boo diapers for years, but this last box has been a problem. The inner seams are sticking to my son's bum and leaving red lines on his skin! My friend who also uses BOO is experiencing the same problem. I've reached out to customer service but haven't heard anything back yet. I want them to fix this because I love the diapers! But this is a major problem.
Hi there Chelsea,
On behalf of team boo I apologize for the issue you experienced! Quality control is taken seriously, and I have made sure to escalate this concern. I was able to confirm that a complimentary replacement box was sent out. Thank you very much for your loyalty and feedback. Please do not hesitate to reach out again if you have any further concerns.
Sincerely,
boo Customer Care
Defective pack of diapers!!
Hi! We love boo diaper and have been using them most of my sons life! We did just receive in our last shipment one package of the 4 all the diapers are broken!
So so
Absorbency is great but the elastic on the diaper skirts has been coming off easily on this shipment.
Good diapers
Really happy with their diapers. Order and delivery is easy and the diapers hold up well. Would recommend.
Awesome!
My daughter weighs 29lbs and is 20months, she is also petite. These are so soft and hold so much. I ordered XL and they fit with a little room.
Runs small
It says on the website they run big but they do not. They actually run small
I like it but it doesn’t make it thru the night without wet pjs in the morning
I’ll continue to buy these but I’ll resign myself to washing pjs and having a new set every morning. Still does better than the cloth diapers and I won’t use anything else
On the fence
I love that these diapers are bamboo and that I feel safe using them on my little one. I do find, however, that their performance is inconsistent. It seems like we’ve received both good and bad batches when it comes to absorbency. I do notice that my baby got diaper rash when using other brands and with Boo, he almost never did with us a big plus.
Love it!
My 3month old started to sleep through the nights. Diapers are really soft and absorbing. Huge difference comparing to the ones you find in stores.
We love BOO!
We love Boo diapers and knowing we are helping reduce landfill as well as supporting more sustainable agriculture! They feel soft and are less bulky than name brand diapers and more absorbent. The fact that they are delivered in bulk is very convenient too!
Great diaper, great company
I used the large diapers for overnight on my 1.5 year old. No leaks, no issues. We use cloth during the day with Diaper Stork diaper service. I like the Boo company values.
Best diapers we have found. I’ll be giving my unused newborn ones to my expecting mom friends to try.